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Bcom 8th blogger.com - Free download Ebook, Handbook, Textbook, User Guide PDF files on the internet quickly and easily 23/11/ · 4 5. Identify factors affecting group and team communication. Discuss aspects of effective meeting management. KEY CONCEPTS Behavioral theories molecular cell biology lodish 8th edition Pdf Free Download Google Drive Molecular Cell Biology Lodish 8th Edition Biology is a science fundamentally different from physics or chemistry, which deals with unchanging properties of matter that can be described by mathematical equations
Bcom 8th edition pdf free download
Explain how behavioral theories about human needs, trust and disclosure, and motivation relate to business communication. Describe the role of nonverbal messages in communication. Identify aspects of effective listening. Identify factors affecting group and team communication. Discuss aspects of effective meeting management. KEY CONCEPTS Behavioral theories form the conceptual basis for business communication. A team is a group with a clear identity and a high level of member commitment.
Groups and teams communicate via both traditional and electronic meetings, which must be managed successfully to insure that organizational goals are met. KEY TERMS TERM Agenda Brainstorming Casual listening Consensus Cross-functional team Directive behavior Empathetic listening Forming Intensive listening Interpersonal intelligence Listening for information Metacommunication Norm.
TERM Norming Performing Product development team Quality assurance team Role Status Storming Stroke Supportive behavior Task force Total Quality Management Visual kinesic communication Vocal kinesic communication. Behavioral Theories That Impact Communication 21 a Recognizing Human Needs 21 b Stroking 21 c Exploring the Johari Window 21 d Contrasting Management Styles 22 Nonverbal Communication 23 a Metacommunication 23 b Kinesic Messages 23 c Understanding Nonverbal Messages 24 Listening as a Communication Skill 25 a Listening for a Specific Purpose 25 b Bad Listening Habits 26 Group Communication 27 a Increasing Focus on Groups 27 b Characteristics of Effective Groups 29 c Group Roles 30 d From Groups to Teams 30 Meeting Management 32 a Face-to-Face Meetings 32 b Electronics Meetings 32 c Suggestions for Effective Meetings Theories from the fields of psychology and sociology provide understanding of human needs and motivations with insight into achieving more effective workplace communication.
A hierarchy of needs through which people progress. Higher needs generally cannot be met if lower ones are not, bcom 8th edition pdf free download. A matrix that can help determine what is known or unknown to self and others. Promotes the idea of increased trust and openness that leads to better communication. Various management styles, such as Theory X and Theory Y, directive and supportive behavior, and Total Quality Management, suggest various communication practices impact leadership and management effectiveness.
LEARNING OBJECTIVE 2 Describe the role of nonverbal messages in communication. Remind students that nonverbal includes everything except the actual words that occur in an interaction. Have them analyze the kind of interaction they viewed based only on what they could see from a distance they could not hear the words.
How much could they decipher? Emphasize that what they learn about the people and the situation is based only on nonverbal behaviors. Ask students what they think might influence different interpretations by different people who receive the same verbal message. Discuss how different kinesics messages can have different meanings to different people, based on culture, background, gender, age, etc.
Ask students for examples of situations where they have misread body language or where their body language has been misunderstood. Were there differences in what students perceived?
How might those signals be interpreted differently when accompanied with various word messages? Discuss the possible reactions and encourage students to share other examples. LEARNING OBJECTIVE 3 Identify aspects of effective listening. Listening as a Communication Skill Because of its pervasive nature, listening should be a concern of other disciplines in addition to business communication.
In the business communication course, listening instruction should be related to interpersonal and group communication and interviewing practices. To emphasize that people may not listen as effectively as they think they do, administer the following listening test: Test reprinted with permission of South Central Bell. Directions: Listen carefully because I will read each question only once. Use a pencil and paper to record the answer after each question has been read.
The answer is 5. Ask each group what specific suggestions they could provide that would improve listening in this situation. Use these presentations to lead into a class discussion of speaker and listener responsibilities. Help students identify listening weaknesses and develop a plan for improvement. Remind students to pay attention to nonverbal messages, bcom 8th edition pdf free download, both as a sender and a receiver of a message and to stay physically and mentally involved.
LEARNING OBJECTIVE 4 Identify factors affecting group and team communication. Emphasize the need for more lateral horizontal communication and how that can be accomplished.
status, excessive competition, bcom 8th edition pdf free download, flat organizational structures that pose new requirements for communication flow. Heightened Focus on Cooperation. Competition has been a characteristic way of life in U. companies, both externally and internally. What are the reasons for competition? What are the benefits to competition?
How does excessive competition diminish, if not eliminate, the success of communication? Ask students to share their experiences with competition in their academic and professional lives. Which of the characteristics were lacking in that situation? Which roles are positive? Which are negative? Can an individual group member play more than one role?
and to identify persons in that group who play each of the discussed roles. Does a group member always choose their role? How can these differences affect the team dynamic? Have them act out a meeting on the topic you choose. Ask the remaining students to analyze where the breakdowns occur in the meeting process and discuss bcom 8th edition pdf free download to remedy those breakdowns. Remind students that becoming a team is a process that does not occur simply because a group is put together by a manager or supervisor.
For a group to become a team, it must go through a development process with four distinct phases—forming, storming, norming, and performing. All teams will not reach their optimum performance level but will settle for the acceptable performance that comes in the norming stage.
As each team reports its list, record the recommendations on the chalkboard or overhead. Newly formed groups often find it helpful to set aside time to define their purpose, expectations, and roles. Which conflict resolution technique is most likely to promote group unity? Stress the following points: Groupthink is a destructive phenomenon that results when a group develops a single mindset rather bcom 8th edition pdf free download exploring alternative solutions.
Groupthink can result because of pressure to conform and to present a unified front. The bcom 8th edition pdf free download shuttle Challenger disaster was a prime example of groupthink at work.
After the tragedy, numerous persons involved with the project indicated that they had indeed had reservations about the launch, yet the pressure to not further delay the mission influenced them to say nothing to the contrary. Conflict is a healthy process that counteracts groupthink. LEARNING OBJECTIVE 5 Discuss aspects of effective meeting management. Identifying Appropriate Listening Styles: Identify a situation you have experienced that would be appropriate for each of the following listening styles: casual listening, listening for information, intensive listening, and empathetic listening.
Describe how you could maximize your listening experience in each case. After reading student responses, summarize their suggestions for maximizing their own listening. Challenge each student to target several of the suggestions for personal implementation. Gestures: Separate into groups of three to five and take turns using particular gestures, facial expressions, and other body language.
Members of the group not delivering the nonverbal communication should try to identify as many possible interpretations of the gesture as they can. After small group discussions, have each group present one or two of their most surprising interpretations and how those might reflect individual perspective. Below are some further examples and their possible interpretations: Nonverbal Steeping hands propping arms on the table because tired I think I have bad breath, bcom 8th edition pdf free download.
The sun is in my eyes. I need to bcom 8th edition pdf free download. Possible Meaning I am better than you. I am lying; I have no confidence. I am lying; I am not confident. I have authority over you. Misinterpretation Covering mouth with hand when talking Not making eye bcom 8th edition pdf free download. Being the only one standing. Bcom 8th edition pdf free download as a Group: Group Contracts: One way to ensure that a group has the discussion that is necessary to begin on the path of performing is to create a group contract, bcom 8th edition pdf free download.
Creating a group contract can help to ensure that you discuss your expectations of each other, assigned task responsibilities, deadlines for project milestones and the final product, and group member roles.
A group contract may also specify a procedure for dealing with problems in the group, such as a failure to meet group expectations, follow procedures, and meet deadlines.
To complete a group contract, follow the steps below: a. You and your group members should discuss and identify your expectations of each other regarding the completion of your team project.
These expectations generally include concerns about participation, meeting attendance, meeting deadlines, following procedures and revising individual contributions to the group project.
Discussion of group standards regarding the quality of the work expected or the graded desired are also helpful in clarifying expectations and setting goals. A final area of discussion might identify individual assignments or group member roles.
If desired, you and your group members should identify the consequences for not fulfilling these expectations. Specifying consequences can be helpful for two reasons 1 it provides an opportunity to empower group members to deal with problems in a proactive way and 2 it mitigates against the enabling of free-riding and social loafing. Another example of a consequence might be the termination of a group member after a series of group expectations are not met.
After discussing group expectations and consequences, each group should detail these in a document that each member signs to show his or her understanding and agreement. The contract should be as specific as possible so that expectations are clear to all group members, bcom 8th edition pdf free download.
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